Get in touch with the right people at SonicCore GmbH. Email a member of our customer team, support team or technical team. Typically, requests are responded to within 2-3 business days of submission (weekend excluded).
What’s the best way to contact support?
Guidelines when submitting a Support Request:
- Provide the support ticket with a good and thorough problem description and only one issue per case number
- If you are reporting a bug, please describe how you reproduce the error step by step, what are the actual results and what was the expected result
- Always test the issue on latest released version.
- Please enclose any relevant attachments.