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Submit a Support request

Get in touch with the right people at SonicCore GmbH. Email a member of our customer team, support team or technical team. Typically, requests are responded to within 2-3 business days of submission (weekend excluded).

What’s the best way to contact support?

Guidelines when submitting a Support Request:

  • Provide the support ticket with a good and thorough problem description and only one issue per case number
  • If you are reporting a bug, please describe how you reproduce the error step by step, what are the actual results and what was the expected result
  • Always test the issue on latest released version.
  • Please enclose any relevant attachments.

    Please categorize your request using the menu above.

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